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Accident Management

We’re there for you, when you need us most

If you’re in an accident or simply need panel or paint repairs, you can rest assured that Trivett will be there for you.

It is important that quality repair is carried out by accredited and approved repairers so that the re-sale value of your vehicle is not affected because of poor repairs.

When you call our complimentary 24/7 Accident Helpline, you will receive assistance with towing (if required) and be referred to authorised repairers who use genuine parts as well as provide you with the best service.

I’ve had an accident – What do I do?

A good way to remember what to do in the event of an accident is to put the "MAAS" plan in action. You can apply this whether you are directly involved or a passenger or observer.

M Make the scene safe
A Assess and ask if anyone is injured
A Assist injured people
S Send for help – call 000

000 is the emergency services number in Australia.

However, if you find yourself out of your mobile phone networks coverage area, dial “112” to contact the international mobile emergency number and your mobile will search any existing network to establish the emergency number for you. This will even work if your mobile phone is locked.

Frequently Asked Questions

Click on the links below to read answers to commonly asked questions and for more helpful advice.

Trivett Accident Helpline
24 hours / 7 days

9860 5560

  • What information do I need?

    If your car was involved in the accident then there are a few more things that you need to do before you leave the scene.

    • Exchange details with the other driver(s) involved in the accident. Sight the other driver's license and record details.
    • Remember the sequence of events of the accident. Use diagrams or photos to capture accident details that might otherwise be forgotten or disputed.

  • How do I get my car towed and fixed?

    It is important to ensure that quality repairs are carried out so that the re-sale value of your vehicle is not affected and the safety is not compromised. Therefore, your car should be towed to an approved repairer who only uses genuine parts.

    Call the complimentary Trivett Accident Helpline, 24 hours / 7 days and we will provide you with guidance and will happily organise for your car to be towed to an approved repairer in your geographical area, who only uses genuine parts.

    Call 9860 5560

    If a tow truck arrives at the scene of the accident before you contact the Trivett Accident Help Line, it is important to get the name of the driver and the Tow Truck Company and ask for your vehicle to be taken to a holding yard. Pass this information onto the Accident Help Line in order to facilitate the repairs by an accredited panel shop.

  • When should police be notified?

    Police should be notified in any of the following circumstances:

    • Someone has sustained a serious injury.
    • Pedestrians are injured.
    • There is a serious hazard.
    • You suspect the other driver is under the influence of alcohol and/or drugs.
    • Vehicles are blocking the traffic.
    • Traffic lights or buildings have been damaged.
    • Any of the vehicles involved in the accident can not be driven and needs to be towed.

  • What information do I need to collect for reporting the accident and making an
         insurance claim?

    Below is an accident information collection form. We recommend that you print a copy of this by clicking the link below and keep it in your car glove box.

    In case of a dispute over who is at fault, we recommend you take photos of the accident scene with the camera on your mobile phone.



    Click here to download accident detail form »



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